Niantic releases @NianticHelp, a dedicated Community Support Twitter account!

As rumors about new feature are getting bigger and bigger, we have one more good news for Pokemon GO players. An official Niantic representative confirmed that their new Twitter support channel is alive and kicking!

An official Twitter account @NianticHelp is now dedicated for bug reports, help enquiries and providing general technical support.

This support account is for both Ingress and Pokemon GO, but it is still unclear what types of questions this Twitter account will handle (source).

Going through the previous tweets on this account, we were able to dig up some exciting news, namely that Niantic is working on new functionality to stop GPS spoofing.

Here’s the Tweet in question:


 

Other information in their previous Tweets:

  • A new Troubleshooting Guide is now live on the official support website (source)
  • Niantic is working on improving the time needed to respond to existing Help Center tickets (source)
  • More in-depth change logs could be coming for future updates (source)
  • Transferring your Pokémon GO account between different e-mails is being considered (source)





Currently, it seems there are two Niantic employees behind this Twitter account, only known by their initials “EP” and “TR”. Every Tweet is signed by one of the two employees at the end (“^TR”), indicating who answered your Tweet.

If you have any info on that, pass it along on our official Twitter or in the comments.